Support
Need a hand? You’re in the right place.
For anything not covered below, email ricoxxo@gmail.com — we read every message and reply within a couple of business days.
Frequently asked questions
Adding & managing kids
How do I add a kid? Open the Family tab → tap Add a Kid → pick an avatar, give them a name, and pick four animals as their icon password. Your kid taps those four animals in the right order to sign in to their side of the app.
How do I change my kid’s name or avatar? Family tab → tap the kid’s row → KidSettings opens with editable Name field and Change Avatar button. Save on either, and it propagates to the welcome screen, family card, and the kid’s avatar across the app instantly.
How do I reset my kid’s icon password? KidSettings → Reset Icon Password → tap the four animals you want for the new password → Save Password.
How do I remove a kid? KidSettings → scroll to the bottom → Remove this kid. You’ll get a confirmation alert that this permanently deletes the kid’s profile, transaction history, and pet — there’s no undo.
Co-parents
How do I invite my partner? Family tab → gear icon (top-right) → Settings → Invite Another Parent → enter their email → Invite. Next time they sign in to Smiley Bank with that email (Apple, Google, or Email), they’ll see an Accept Invitation prompt and join your family. We don’t send an email — just tell them to download the app.
The invite isn’t appearing on my partner’s device. Two things to check: (1) they signed in with the exact same email you invited (case-insensitive but spelling-perfect), and (2) they don’t already have a different family — accepting requires being on the “Create Family” or “Pending Invite” screen. If they already created their own family, they need to leave it first (currently requires deleting the family doc — email us for help).
Smiles & rewards
How do I add or remove smiles? Behaviors tab → pick the kid → tap one of the preset behaviors (good ones add smiles, bad ones subtract), or use the Add/Remove/Spend Smiles quick actions for custom amounts.
How do I create my own behavior templates? Behaviors tab → Manage Behavior Templates → Create New Template → enter a title, type (good/bad), point value, and icon. Free tier: up to 3 custom templates on top of the built-in ones. Premium: unlimited.
How do I create rewards? Rewards tab → + New Reward → title, cost, category, icon, description. Free tier: up to 2 active rewards. Premium: unlimited.
My kid requested a reward — where do I approve it? Family tab → kid’s card shows a red badge with the count of pending requests → tap into KidSettings → the Pending Requests section lists each request with Approve / Deny buttons.
Pets
Why is my kid’s pet stuck on bunny? Can I change it? Free tier comes with the bunny only. Premium ($4.99 one-time) unlocks cat, dog, hamster, and any future species. Your kid can swap pets for 10 smiles after Premium is unlocked.
My kid’s pet’s happiness keeps dropping. Pet happiness decays over time — that’s by design, it’s what motivates daily check-ins. Tap the pet (free), or use Feed/Play/Wash care actions (1–2 smiles each) to bring it back up. Sleep is also free.
Free care actions stopped earning bond XP. Why? Free actions (Pet, Sleep) only grant bond XP when they actually raise happiness. If your pet is already at 100% happiness, repeating free actions won’t help bond grow — wait for happiness to decay, or use paid care actions (Feed, Play, Wash) which always grant XP.
Premium
What does Premium unlock? Three things, all one-time for $4.99:
- Every pet species (cat, dog, hamster, plus more on the way)
- Unlimited custom rewards (vs. 2 in free tier)
- Unlimited custom behavior templates (vs. 3 customs in free tier; built-in templates are unlimited regardless)
How do I buy Premium? Family tab → gear icon → Settings → Smiley Bank Premium → Unlock for $4.99.
I bought Premium on my old phone. How do I restore on my new one? Sign in to the new device with the same Apple ID, then Settings → Restore Purchase. The unlock should propagate within a few seconds.
Can I get a refund? Refunds for App Store purchases are handled by Apple, not by us. Visit reportaproblem.apple.com, sign in, find Smiley Bank, and request a refund. Apple typically processes refund requests within 48 hours.
Account
How do I switch the device over to my kid? Family tab top-right → Switch to Kids Mode (the swap icon next to the gear) → confirm. You land on the welcome screen with your kids’ cards visible. They tap their card and enter their 4-animal password. To come back, tap Continue as Parent on the welcome screen.
How do I sign out completely? Settings → Sign Out Completely clears your kids from this device too. Use this if you’re handing the phone off permanently.
How do I delete my account and family entirely? Settings → Delete Account. This permanently deletes your Firebase Auth account, your family document, and all associated data (kids, transactions, rewards, pet) immediately — no waiting, no email required. You can also email us at ricoxxo@gmail.com as a fallback.
Privacy
Where does my family’s data live? In your private Google Firebase Firestore database, accessible only to authenticated members of your family. We don’t sell, share, or run ads against it. Full details in our Privacy Policy.
What about my kids’ data? We collect no personal information about kids directly. Their name, avatar, and 4-animal password are entered by you and stored under your family. No email, phone, location, or any other identifier.
Still stuck?
Email ricoxxo@gmail.com with:
- The version of Smiley Bank you’re running
- Your iPhone or iPad model and iOS version
- A screenshot if anything looks broken
- A description of what you tried
We’ll get back to you within a couple of business days, often faster.